Payment and reservation policy
- All reservations must be guaranteed with a credit card which is valid on the arrival day.
- Non-guaranteed reservations are not accepted.
- Your credit card is used exclusively as a reservation guarantee; payment can be made within 7 days before the arrival or upon arrival at the reception with the credit card or cash. We accept Master Card and Visa.
- If you do not have a credit card you can guarantee your stay by making a deposit which has to be 50% of the entire booking amount.
- The deposit must be paid within 5 days upon receipt of the confirmation and the payment slip must include the booking confirmation number.
When making a payment, please specify the following: arrival date, type of apartment booked and cancellation option. If you do not mention that, we will apply first cancellation option.
- For cash payments or payments made via IBAN account we secure numerous privileges; early check-in, late check-out based on availability.Your credit card will be charged in HRK (Croatian currency).
- Then your bank will convert this amount to the currency of your domestic account.
- Due to bank's exchange rate, this may result in a slightly higher total charge than the amount stated in HRK on our hotel invoice.
- The cancelled reservation will be charged, however a guest is able to use the reservation within a year from the date of cancellation.
- For cancellation of reservation up to 7 days before the arrival date, the full amount of reservation will be charged.
- For cancellation of reservation from 7 up to 14 days before arrival date the amount of the first night per reserved unit is charged.
- The cancellation of reservation can be made free of charge up to 14 days prior to arrival.
- In case of no-show as per reservation, the total booking amount will be charged.
- Apartment check-in is from 3 p.m. till 11 p.m. on a day of arrival.
- Apartment check-out is from 7 a.m. till 10 a.m. on departure day.
- Pets are not allowed.
- Our complex is a non-smoking property.
- Late check-out may be arranged if the apartment/room is available. Availability shall be checked with the reception.
- The cost of late check-out is 50% of apartment/room rate per night.
House rules - Mare & Mons Deluxe Apartments